Includes bibliographical references and index.

Part I: INTRODUCING MANAGEMENT -- CHAPTER 1. Managing and the Manager's Job 1 -- CHAPTER 2. Traditional and Contemporary Opportunities/Challenges 31 -- Part II: UNDERSTANDING THE ENVIRONMENTAL CONTEXT OF MANAGING -- CHAPTER 3. Understanding the Organization's Environment 59 -- CHAPTER 4. Responding to the Ethical and Social Environment 91 -- CHAPTER 5. Navigating the Global Environment 122 -- Part III: UNDERSTANDING PLANNING AND DECISION MAKING -- CHAPTER 6. Basic Elements of Planning and Decision Making 151 -- CHAPTER 7. Managing Strategy and Strategic Planning 182 -- CHAPTER 8. Managing Decision Making and Problem Solving 217 -- CHAPTER 9. Managing Start-Ups and New Ventures 242 -- Part IV: UNDERSTANDING THE ORGANIZING PROCESS -- CHAPTER 10. Basic Elements of Organizing 271 -- CHAPTER 11. Managing Organization Design 299 -- CHAPTER 12. Managing Organization Change and Innovation 323 -- CHAPTER 13. Managing Human Resources in Organizations 352 -- Part V: THE LEADING PROCESS -- CHAPTER 14. Basic Elements of Individual Behavior in Organizations 385 -- CHAPTER 15. Managing Employee Motivation and Performance 417 -- CHAPTER 16. Managing Leadership and Influence Processes 451 -- CHAPTER 17. Managing Interpersonal Relations and Communication 482 --CHAPTER 18. Managing Work Groups and Teams 516 -- Part VI: THE CONTROLLING PROCESS -- CHAPTER 19. Basic Elements of Control 545 -- CHAPTER 20. Managing Operations, Quality and Productivity 574

"Master the process of management with the skills-based, functional approach in Griffin’s MANAGEMENT, 13E. Timely content focuses on active planning, leading, organizing and controlling as you examine emerging management topics. New discussions explore the impact of technology, the importance of a green business environment, the need to adapt in changing times, ethical challenges and the role of diversity. This is one of the first management books to examine the impact of the COVID-19 pandemic and its resulting economic turmoil. New cases and updated learning features support an effective balance of classic theory and contemporary practice. Hundreds of current examples highlight organizations such as Starbucks, Hilton Hotels, Quicken Loans and Honey Pot. New MindTap digital resources further guide you in thinking and acting like a successful manager with learning, application and study modules for each chapter. Immediate feedback and links to the printed book help you prepare for exams." -- Provided by publisher.