A visual refererence to guest service /
A visual refererence to guest service /
edited by 3G E-Learning.
- 2nd ed.
- New York, NY : 3G E-Learning LLC, USA , c2023.
- vii, 372 pages : col. illus. ; 23 cm.
Includes bibliographical references and index.
Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages.
English.
9781984680303
Guest service and operation.
Hotel service management.
Ref 647.94 Av56a 2023.
Includes bibliographical references and index.
Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages.
English.
9781984680303
Guest service and operation.
Hotel service management.
Ref 647.94 Av56a 2023.