Quality service management in tourism and hospitality / (Record no. 5834)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01977nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250904135527.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250904b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781984659552 |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | eng |
| Transcribing agency | ASCOT College Library |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | Ref 658.812 Q25q 2022. |
| 245 ## - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc | authored and edited by 3G E-learning LLC, USA. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York, NY : |
| Name of publisher, distributor, etc | 3G E-Learning LLC, |
| Date of publication, distribution, etc | c2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 417 pages : |
| Other physical details | col. illus. ; |
| Accompanying material | 26 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index.<br/><br/>Features:<br/>Full color book plus DVD.--<br/>Over 100 hours interactive e-lectures, quiz and videos in DVD.--<br/>DVD has many useful features for teachers to teach with digital resources in classroom. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1. Tourism and hospitality services. - - <br/>Chapter 2. Service quality in tourism and hospitality services. - - <br/>Chapter 3. Service marketing. - -<br/>Chapter 4. Service quality, customer satisfaction, and value. - - <br/>Chapter 5. Managing service failure and empowering service. - -<br/>Chapter 6. Cross-cultural issues in service quality. - - <br/>Chapter 7. Meeting guest expectations through planning. - - <br/>Chapter 8. Developing the hospitality culture: everyone serves!. - - <br/>Chapter 9. Staffing for service. - -<br/>Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Th 2nd edition of this book contains nine chapters. This book discusses methods for understanding what hospitality organizations want in order to improve services, covering strategies to evaluate customer satisfaction. The book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It also explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction." - - Provided by publisher. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Tourism industry -- Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry -- Customer services. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Reference | ASCOT Library - Zabali Campus | ASCOT Library - Zabali Campus | Reference | 01/09/2025 | Regular Fund | Ref 658.812 Q25q 2022. | Ref6588104738 | 04/09/2025 | 04/09/2025 | Books |