TY  - BOOK
AU  - Hiebeler,Robert
AU  - Kelly,Thomas B.
AU  - Ketteman,Charles
TI  - Best Practices : Building Your Business with Customer-Focused Solutions
SN  - 0684834537
U1  - 658.8/12 
PY  - 1998///
CY  - New York, NY
PB  - Simon & Schuster
KW  - Customer services - - Management - - Case Studies
KW  - Customer services - - -Quality Control - - Case Studies
KW  - Industrial management
N1  - "Arthur Andersen."; Includes index
UR  - http://www.loc.gov/catdir/bios/simon053/97045739.html
UR  - http://www.loc.gov/catdir/description/simon051/97045739.html
UR  - http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html
ER  -