TY - BOOK ED - 3G E-Learning. TI - A visual refererence to guest service SN - 9781984680303 U1 - Ref 647.94 Av56a 2023. PY - 2023/// CY - New York, NY : PB - 3G E-Learning LLC, USA , KW - Guest service and operation KW - Hotel service management N1 - Includes bibliographical references and index; Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages ER -