000			00987nam a22002417a 4500
003			OSt
005			20260324144430.0
008			260324b |||||||| |||| 00| 0 eng d
020			_a9781984680303
040			_beng _cASCOT library _drda
082			_aRef 647.94 Av56a 2023.
245			_aA visual refererence to guest service / _cedited by 3G E-Learning.
250			_a2nd ed.
260			_aNew York, NY : _b3G E-Learning LLC, USA , _cc2023.
300			_avii, 372 pages : _bcol. illus. ; _c23 cm.
500			_aIncludes bibliographical references and index.
505			_aSupervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages.
546			_aEnglish.
650			_aGuest service and operation.
650			_aHotel service management.
710			_4editor. _a3G E-Learning.
942			_2ddc _cBK
999			_c5929 _d5929