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Hiebeler, Robert.

Best Practices : Building Your Business with Customer-Focused Solutions - New York, NY : Simon & Schuster, c1998. - 240 p. ; illustrations

"Arthur Andersen." Includes index.

ISBN: 0684834537

Subjects--Topical Terms:
Customer services - - Management - - Case Studies
Customer services - - -Quality Control - - Case Studies
Industrial management

Dewey Class. No.: 658.8/12

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