| 000 -LEADER |
|---|
| fixed length control field |
00880cam a2200241 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0684834537 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| 100 1# - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Hiebeler, Robert. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Best Practices : Building Your Business with Customer-Focused Solutions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
New York, NY : |
| Name of publisher |
Simon & Schuster, |
| Year of publication |
c1998. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
240 p. ; |
| Other physical details |
illustrations |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"Arthur Andersen." |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services - - Management - - Case Studies |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Customer services - - -Quality Control - - Case Studies |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Industrial management |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kelly, Thomas B. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ketteman, Charles. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/bios/simon053/97045739.html |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/description/simon051/97045739.html |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
