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A visual refererence to guest service / edited by 3G E-Learning.

Contributor(s): Material type: TextTextPublication details: New York, NY : 3G E-Learning LLC, USA , c2023.Edition: 2nd edDescription: vii, 372 pages : col. illus. ; 23 cmISBN:
  • 9781984680303
Subject(s): DDC classification:
  • Ref 647.94 Av56a 2023.
Contents:
Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages.
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Item type Current library Collection Call number Status Barcode
Books Books ASCOT Library - Zabali Campus Reference Reference Ref 647.94 Av56a 2023. (Browse shelf(Opens below)) Available Ref6479404838
Browsing ASCOT Library - Zabali Campus shelves, Shelving location: Reference, Collection: Reference Close shelf browser (Hides shelf browser)
Ref 641.874 P18b 2022. Bartending: the basics of mixology / Ref 642.5 F26f 2022. Fast food operations / Ref 646.4 In89i 2023. Introduction to tailoring / Ref 647.94 Av56a 2023. A visual refererence to guest service / Ref 647.94 H79h 2022 Hotel housekeeping training manual / Ref 647.94 R12k 2023. Key concepts in hotel management / Ref 647.94 Sh81s 2023. Fundamentals in lodging operations /

Includes bibliographical references and index.

Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages.

English.

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