APA
Hiebeler R., Kelly T. B. & Ketteman C. (1998). Best Practices : Building Your Business with Customer-Focused Solutions. New York, NY: Simon & Schuster.
Chicago
Hiebeler Robert, Kelly Thomas B and Ketteman Charles. 1998. Best Practices : Building Your Business with Customer-Focused Solutions. New York, NY: Simon & Schuster.
Harvard
Hiebeler R., Kelly T. B. and Ketteman C. (1998). Best Practices : Building Your Business with Customer-Focused Solutions. New York, NY: Simon & Schuster.
MLA
Hiebeler Robert, Kelly Thomas B and Ketteman Charles. Best Practices : Building Your Business with Customer-Focused Solutions. New York, NY: Simon & Schuster. 1998.